Frequently Asked Questions

New clients aged 18 and older are welcome. Virtual appointments are available to adults located in Ontario, Quebec, Nova Scotia or New Brunswick at the time of their session.

Sessions take place through Jane’s secure video system. Jane is a user-friendly secure encrypted and HIPAA compliant video platform. Please join from a quiet, private space with a reliable internet connection. Your appointment details will explain how to connect. Appointments are also offered by phone.

Direct billing is available with many insurance providers, including Manulife, Canada Life, and Medavie Blue Cross for eligible VAC, Canadian Forces, and RCMP clients. Availability and coverage depend on your plan. Please confirm your benefits with your insurer before your first appointment. Visa is accepted, and current fees can be discussed when you contact the practice.

Please provide at least 48 business hours’ notice if you need to cancel or reschedule. The full session fee applies to missed appointments and cancellations made with less than the required notice.

A referral from your family doctor is not required to book an appointment. Your insurer may have its own requirements for reimbursement, so please check your plan.

Use the Book Now link to book your appointment, or call 365-990-0205 if you have any questions. New clients are welcome. You can also use the Contact page for a brief general inquiry; please avoid sending confidential or detailed health information through the website form.

A standard therapy appointment includes 50 minutes of session time. The remaining 10 minutes of the clinical hour are reserved for clinical notes. Assessment appointments may differ; this will be discussed when arranging your appointment.

Treatment length depends on your concerns, goals, and circumstances. Some people benefit from a shorter course of therapy; others find longer-term support helpful. We will discuss the frequency of appointments and review your progress and need for further sessions together.

Please contact the practice for current fees. Fees and payment arrangements are discussed before services begin. Payment is due at the end of each session, and an itemized receipt is provided. Visa is accepted. Direct billing is available for many insurance plans; eligibility and reimbursement depend on your plan. You remain responsible for any fees not paid by your insurer.

Private psychological services are not covered by OHIP. Many extended health benefit plans provide coverage for services delivered by a registered psychologist. Please check your coverage, annual limits, and any referral or preauthorization requirements with your insurer. Eligible work-related or military and veteran services may be funded through applicable programs.

Psychological services are confidential, subject to legal and professional limits. Confidentiality, consent, record handling, and the circumstances in which information may need to be disclosed are reviewed at the beginning of services. You are welcome to ask questions about privacy before or during treatment. Please avoid including confidential health information in the website inquiry form.

Yes. Dr. Gravets is a registered provider with the WSIB Mental Health Program of Care. For a work-related concern, please contact WSIB to obtain a claim number, then contact the practice to discuss an assessment. Coverage and treatment depend on WSIB eligibility and approval.

Yes. Dr. Gravets is a registered Medavie Blue Cross provider for eligible Canadian Armed Forces (CAF), Veterans Affairs Canada (VAC), and Royal Canadian Mounted Police (RCMP) clients.

Veterans can contact their VAC case manager or VAC office to ask about eligibility and a referral for psychological assessment or treatment. Serving CAF members should contact their Health Services team about a referral and authorization for off-site care. Once the required arrangements are in place, please contact the practice to schedule your appointment.

This practice does not provide emergency services. Website messages, email, and booking requests are not monitored for emergencies. If you are in immediate danger or may act on thoughts of harming yourself or someone else, call 911 or go to the nearest emergency department.